At our office, we have a talented physician and exceptional staff. Everyone will contribute to a positive experience from your first phone call to your last postoperative visit.
We are committed to providing patients with individual attention. Our staff is trained to understand the most recent advances in practice management and have been hired for their efficiency, caring nature, and warmth. Our goal is to exceed your expectations with kindness, concern, expertise, and professionalism.
Katerra initially worked for this office in her early career, worked at Georgetown in the Gyn Clinic for years and then was hired to come back to this office. She now serves as the Office Manager and right hand person for Dr. Smith. Katerra does the scheduling, registers you when you come to the office and prepares you to see the Doctor. At the time your appointment is made Katerra will let you know what your financial obligation will be (co-pays, etc.) and how it should be paid. For new patients, the Co-pay must be paid in cash or by credit card. We will accept checks from established patients. It will make Katerra’s life much easier if you bring with you your insurance card and a picture ID. If you have an urgent problem, please let Katerra know so that arrangements can be made for you to be seen in a timely manner. Katerra also does all of the surgical scheduling. She will verify your insurance coverage for your procedure and let you know in advance what your financial obligation will be.
Accounts Payable / Financial Manager:
Marilyn has been with our office for over 30 years and gives stability and continuity to the office. Prior to coming to our office, she had worked in other doctor’s offices and for an insurance company processing billing. Marilyn does all of our billing so if you have any questions about your bill, Marilyn is the one to talk to.
Business Manager and Liposuction Assistant:
Joseph, who has 15 years experience as a Paramedic and Advanced Life Support Instructor, has also been trained to assist Dr. Smith during the Tumescent Liposuction procedure and he helps out as needed. His jovial personality always helps patients relax during the procedure. He also functions as Dr. Smith’s Business Manager.